ARTICLE XIII. COMPLAINTS AND APPEALS

Section 1.

Any member/employee represented by the Association who believes his/her rights or interests have been injured by the acts or omissions of any agent or officer of the Association has a right to have his/her complaint heard and decided by the Executive Board of the Association.

Section 2.

The complaining member will reduce his/her complaint to writing no later than 30 days after he/she knew or reasonably should have known of the facts giving rise to the complaint. The complaint will be submitted by written hard copy or email to the Association headquarters.

Section 3.

The President or his/her designee will review and investigate any such complaint. As soon as reasonably practicable, and no later than 60 days after receipt of any such written complaint, the complainant will have an opportunity to be heard before the Executive Board provided the complaint has not been resolved.

Section 4.

The Executive Board will treat any complainant in a manner that is fair and impartial. Within a reasonable time after a complainant appears before the Executive Board, the Board will provide the complainant with a written disposition of his/her complaint.

Section 5.

Each member has an obligation to utilize the procedures available in this Constitution in order to give the Association an opportunity to investigate, evaluate and resolve complaints regarding the acts or omissions of Officers and/or agents of the Association.