Account Activity Statements, available through GET, should be reviewed for errors or discrepancies. As soon as the account holder believes there is an error or discrepancy in a transaction on the statement or receipt or would like more information about a transaction listed on the statement or receipt, the Blue Bucks Administrator should be contacted. The University must hear from the account holder no later than 60 days after the error or discrepancy occurs. Contact the Blue Bucks Administrator at South Quad, 600 E. Madison, Ann Arbor, MI 48109-1372; bluebucks@umich.edu; or 734-763-8250. Have the following information ready:

• The account holder name and account number
• Description of the transaction in question and a clear explanation of the discrepancy
• The dollar amount of the transaction (and the amount of the error or discrepancy if different)

If the account holder makes an oral request, the University may require that the request be sent in writing within ten business days of the oral request.

The University will tell the account holder of the results of its investigation within ten business days after a request is received and will correct any error promptly. However, if the University needs more time, it may take up to 45 days to investigate the request. If the extra time is taken, though, the account holder’s account will be credited the amount in question within ten business days, so that the account holder will have use of that money during the time it takes to complete the investigation. If the University asks that the request be put in writing and it is not received within ten business days, then the account holder’s account may not be credited.

If the University decides that there was no error, a written explanation will be sent within three business days after the investigation is completed. The account holder may ask for copies of the documents used in the investigation.