HITS is no longer allowing VPN access on personal devices. All resources should be accessible via other means. If House Officers have specific concerns about their workflows, they should contact HITS and let their program know. If your issue is unable to be resolved, please let us know.

From Michigan Medicine Headlines:

VPN RESTRICTED TO ‘MANAGED-ONLY’ DEVICES STARTING JULY 31

As of July 31, 2024, Michigan Medicine's Virtual Private Network (VPN) will be limited exclusively to devices managed by Michigan Medicine.  

A VPN creates a secure connection between your device and the Michigan Medicine network. This change in VPN accessibility is in line with industry best practices and crucial for reducing the risk of an unintended security breach. Unmanaged – or personally-managed – devices lack the institutional security controls that keep our workforce, patients and IT systems cybersafe. 

Transitioning with ease  

There are options in place for those who do not currently use a managed PC, Mac or other non-managed devices: 

Use Windows Virtual Desktop (WVD) to access resources that would typically require the VPN. WVD is a trusted solution for remote access from any computer or browser. This should work for many use cases.

Use VPlaces for access to MiChart when you are not at a Michigan Medicine facility or when you are not using a managed device.

Obtain a Michigan Medicine-managed (aka, CoreImage) PC or CoreMac through the Michigan Medicine Help Center.    

Action steps and support 

General Michigan Medicine staff have no action steps to prepare for the upcoming restrictions as the change is scheduled to take effect "behind the scenes” on July 31.

If you have been accessing resources with non-managed devices, those methods will no longer work and you will need to use one of the alternate methods listed above.  

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Visit the VPN Project Resources page for up-to-date information and FAQs. 

Other important resources

Email Ask-Cybersecurity@med.umich.edu for any IT security-specific questions, including VPN inquiries. 

Visit the Michigan Medicine Help Center (help.med.umich.edu/it) to chat with an agent, submit a ticket, make requests and find answers to common IT questions. 

Visit the HITS Get Help page for additional support methods.

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